shipping & returns
We are pleased to offer our customers fast and reliable shipping, no matter where you are in the world
flow state designs use the services of Canada Post, UPS, Fedex, Canpar & Purolator.
We offer FREE standard shipping for domestic purchases of $100 and over and $10.00 flat rate shipping for domestic purchases under $100.
Regular Parcel (Approx. 5 – 10 Business Days)
Xpress Post (Approx. 3 – 6 Business Days)Variable Rates
Standard U.S. Air Small Packet (Approx. 5 – 12 Business Days)$13.00Xpress Post (Approx. 3-10 Business days)Variables Rates
Standard International Small Packet (Approx. 7-14 Business Days)Variable Canada Post Rate Xpress Post ( Approx. 5 -12 Business Days Variable Canada Post Rate
All our packages will have a tracking number for your convenience.
All delivery times are approximate and flow state does not guarantee the delivery time of any packages. If you require a rush on an order, please email email@example.com and let us know.
flow state designs are not responsible for any lost packages; however, our goal is to ensure that our customers receive all packages in a timely manner.
You have 30-days to return or exchange a new item. To be eligible for a return and refund, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved your refund will be processed and a credit will automatically be applied to your original method of payment.
To return a product, please submit a message from our contact tab.
You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
When shipping an item back to us you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item but the shipping company can especially if you have a tracking number.
Thank you for your understanding!